UK regulator to investigate Royal Mail’s failure to meet delivery targets


A Royal Mail delivery vehicle drives along a road in London.


Britain’s communications regulator Ofcom said on Tuesday it was investigating Royal Mail’s failure to meet its delivery targets in 2021-22, with its inquiry into the company’s “substantial performance failure”. postal.

“Ofcom takes compliance with quality of service targets very seriously,” Ofcom said in a statement.

“Our investigation…will gather evidence to understand the reasons for this substantial lack of performance and determine whether Royal Mail breached its requirements.”

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